Refund Policies
axranoir.com is committed to delivering high-quality service and customer satisfaction. This policy outlines conditions for refunds, returns, and resends.
All disputes must be submitted through the appropriate platform. Failure to do so may result in account restrictions.
Eligibility for Refund, Resend, or Return
Order Delays
- USA: Eligible after 45 days
- Brazil: Up to 110 days
- Other countries: Up to 100 days depending on shipping
Orders Not Received
- No claims if marked delivered
- Non-delivery certificate may be required
Damaged Products
- Full refund or replacement for severe damage
- Partial refund for minor issues
- No claims for packaging damage
Incorrect or Missing Items
- Full refund or replacement for incorrect items
- Partial refund for missing parts
Order Cancellations
- Full refund before processing
- No cancellation for custom or pre-orders
How to Submit a Dispute
- Provide photos or videos
- Include complaint screenshots
- Return item if requested
Important Notes & Exceptions
Deadlines
Disputes must be filed within 7 days of delivery or expected date.
Force Majeure
We are not responsible for delays caused by uncontrollable events such as natural disasters, customs delays, or global disruptions.
Shipping Restrictions
No disputes for non-trackable shipping methods.
Returns
- Must be approved in advance
- Return within 30 days
Unacceptable Disputes
- Change of mind
- Incorrect order details provided
- Delays beyond control
- Minor differences without defects
Additional Information
- No disputes once order is closed
- Returns only accepted at approved locations
- Service-based products are non-refundable